服务质量英文自我评价报告 篇1
As a waiter every day I have to face a large number of guests, the impact of large, so the service work to pay special attention to etiquette, to the guests left a good impression. Here is my self-identification as a waiter. First of all, as the external image of the total station service staff, I dress neat, not makeup, do not wear expensive ornaments, pay attention to personal hygiene, Jichi before work has a strong taste of food stimulation. Standing in the service, always full of energy, greet guests with a smile, active enthusiasm.
Have professionalism, do not leave the workplace to do private ing hours I do not chat with others, do not ignore the guests. In any case, do not dispute with the guests, the use of civilized and polite language, not ridiculed, satirical guests, not vulgar language, rude behavior. Second, I am in the attitude of service attitude enthusiastic and sincere. When guests complained about service dissatisfaction, I patiently listen, sincerely accept, do not interrupt the guests of the conversation, not to ignore, sincere apology to the guests, and immediately proceed to solve the problem. So that all guests are treated equally, enthusiastic service.
I do Insider, 100 ask patiently. Answer questions concise and clear, accurate, articulate. The location of the various hotels, service time, a variety of facilities such as the helm, do not "may", "may", "probably" and other vague words to answer guest information. I was kind enough to be a good counselor when I asked the guests. I am also familiar with other local service industries, such as tourist attractions, round-trip routes, transportation, shopping and other relevant information, so as to provide services to guests at any time, to avoid asking questions.
In the guests encounter difficulties, I try my best to do everything to help, never refused for any reason, such as the guests on behalf of the size of items such as repairs. If you can not meet the requirements of the guests, I apologize to the guests in a timely manner, in order to forgive, not free to compile reasons, prevarication prevarication. I promise to do things in the promise of the guests, not negligence, or even forgotten.
Guests to check out the total station, I am enthusiastic attitude, apply quickly and accurately, so as not to delay the guests time. Check the situation on the spot, the money face to face settlement. Check out the guests should be completed to thank, and welcome guests to visit use I know the appropriate farewell, you can impress the guests to attract guests come back.
服务质量英文自我评价报告 篇2
First, I correct the attitude of learning. When I entered the university, my mind is to relax from the heavy pressure to liberate themselves, but soon I will understand, the University still need to seriously study. See the students around the desperate study, I also dispel the original intention of starting a university study journey.
Followed by a great extent to improve their self-learning ability. As the teaching of the university is no longer as high school when spoon-fed, but a lesson about a lot of knowledge, rely on classroom listening is not requires the practice in the classroom to consolidate the knowledge learned in the classroom, their own research and often go to the library to check some relevant information. Over time, self-learning ability has been improved. Then there is learned to use the learning method at the same time pay attention to independent thinking. To learn hard only hard to learn is not enough, to learn "methods" to do things. I have come here to learn the purpose of "fishing", but it is easier said than done, I changed a good many ways to do what is diligent in thinking, the case of the old man, There do not know where to diligent to ask. In learning, to "independent thinking" as their motto, always remember not to alert. With the progress of learning, I not only learned the basic knowledge of the public and a lot of professional knowledge, my mind has also been a qualitative leap, to a more rapid grasp of a new technical knowledge, I think this is very important for the future. In the study of knowledge this time, I and teachers to establish a strong friendship between teachers and students.
Although the school left, but I know it is necessary to have greater progress on the community must hone their own, and his four years of learning to know there are useless. In the days to come, I will continue to carry forward the fine style of university culture, help themselves to a higher level!
服务质量英文自我评价报告 篇3
As a member of the team, I work in a down-to-earth manner and humble and low-key life. I try to learn new knowledge in the industry and learn from my colleagues' experience and skills. Leaders and colleagues to work together to ensure that the daily financial work to ensure the smooth end of the month checkout, timely and accurate data and financial analysis for leadership decision-making; At the same time do their own responsibility for the various statements by It is my duty to fill in the blanks without any errors.
Through the work of self-improvement and self-analysis, to complete the tasks assigned by the unit leaders, ideology can be very good to adapt to the requirements of the new situation, perseverance to adhere to the theory of learning, especially in day-to-day work, buried in complex business Heap. And actively advocate adhere to the scientific development concept as a guide, establish a new concept, pay attention to new knowledge, new culture, so as to continuously improve individual political accomplishment, enhance analytical problems to solve problems, improve ability to distinguish right from wrong.
Work to lift the bounds of the inherent set of thinking to break through the inertia of blind obedience, bold and responsible, enhance the sense of mission and responsibility. For the management of the soft underbelly, adhere to the principle of daring to work, adhere to the principle, and strive to work in their own bold management innovation and development. Do a solid financial foundation work. In strict accordance with the "Accounting Law" for accounting, checkout, and effectively complete the procedures, the contents of the real, accurate data, accounts clear.
I realized that I had a gap in my ideas and realized that to improve my work efficiency, I needed to further enhance my sense of professionalism and responsibility. I continued to improve my work style, adhere to the scientific attitude and the spirit of seeking truth from facts, work diligently and conscientiously, Establish a strong concept of time, today can do things do not drag tomorrow. At the same time strict demands on themselves, always keep up with the times, blaze new trails, with enthusiasm and full of mental state, diligent.